Prepared for Valley Clinics · 2026 Strategy Review · Confidential
Remote Care Service Line Optimization · Prepared for Valley Clinics

A Scalable, Profitable Remote Care Service Line for Valley Clinics

The Medicare patients Valley Clinics already manages in Corvallis, Albany and Salem carry the conditions Medicare pays to manage between visits: hypertension in seven of ten, diabetes in three of ten, chronic kidney disease in nearly three of ten. The practice is inside a full-risk ACO arrangement that rewards the same work. This is the 24-month plan to bill for it inside Practice Fusion, with CoachCare staffing the program, at no capital cost and with no new hire.

$0
24-Month Net Reimbursement
$0
24-Month Net to the Practice
0%
24-Month Practice Margin
0
Unique Patients in Active Remote Care at Month 24

Two counts, two jobs. The headline is 425 unique patients at month 24; the enrollment chart and the Scenario Explorer show 652 active program enrollments, because a patient on both RPM and CCM is one patient and two enrollments.

Three Offices · Independent · Certified Primary Care Home

The Pieces Are Already in Place

A privately owned adult primary care practice with offices in Corvallis, Albany and Salem, a Patient-Centered Primary Care Home certification from the Oregon Health Authority, thirty-minute visits by design, a Medicare population whose own claims show the conditions remote care manages best, and a full-risk ACO arrangement that pays for keeping those patients out of the hospital. What is missing is the service line.

✓ In place

Nine Clinicians, Three Offices

Three physicians and six advanced practice clinicians in adult primary care and internal medicine, with integrated behavioral health alongside them. Every one of them is a referral source for the program, and every office is a place a Medicare patient can be enrolled.

★ Verified

A Multi-Chronic Medicare Panel

CY2024 Medicare claims for the practice's clinicians show hypertension in 71% of beneficiaries, diabetes in 30%, chronic kidney disease in 28%, COPD in 18% and heart failure in 13%, with an average risk score of 1.17 against a national 1.00.

★ Verified

Full-Risk ACO Participation

CMS's own eligibility record for 2026 places the practice's clinicians inside an ACO REACH entity on the Global option, the full-risk track. Documented monthly care management is what holds those patients' alignment and what moves the total cost of care the ACO is paid on.

✓ In place

Practice Fusion, Cloud-Native with an API

The practice runs a certified cloud EHR with a standard patient-data API and a patient portal already in use. The program integrates with the chart the clinicians already work in; nobody changes systems.

One structural fact completes the picture: no remote patient monitoring, chronic care management or transitional care code appears at meaningful scale in the practice's CY2024 Medicare claims. Fifteen distinct services were billed; annual wellness visits are among them, and every one of the between-visit codes on the next page is absent. The panel and the conditions are here. The billing for managing them between visits is not.

The 2026 Window

Why This Panel, Why This Year

Three things line up for an independent Willamette Valley primary care practice in 2026: richer remote care billing, an ACO model that ends on December 31 and a successor that will want the same documented care management, and a program model that needs neither capital nor a hiring plan to start.

Live now
CY2026

Short-Window RPM Is Billable

New CPT codes 99445 (2–15 days of device data) and 99470 (the first 10 minutes of management) remove the 16-day floor that used to block episodic monitoring. A blood-pressure titration or a post-discharge window is now cleanly billable next to the standard monthly RPM stack. On this forecast the two new codes carry about 17% of remote-monitoring reimbursement.

December 31, 2026
Year 1

The ACO Model Turns Over

ACO REACH ends on December 31, 2026. Whatever arrangement carries the practice's aligned patients from January 2027 has the same entry requirement as every CMS primary care model announced this year: a consented longitudinal panel, documented monthly care management, continuous physiologic data and a working readmission-prevention loop. This service line builds all four under fee-for-service, before any deadline exists.

Structural
$0

No Capital, No Headcount

Enrollment outreach, care managers, devices and billing preparation are CoachCare's payroll, and fees are per active patient per month. For a practice with a goal of thirteen to sixteen visits a day per clinician and no spare hours in the schedule, the program starts without a build cost and without a hiring plan.

Hypertension
Type 2 Diabetes
Chronic Kidney Disease
COPD
Heart Failure
Depression

Medicare Advantage covers about half of Benton County's Medicare population and roughly two thirds of Linn and Marion counties'. MA plans must reimburse at no less than the Medicare rate, a floor; individual contracts set their own terms for the care-management code families. The forecast on this page is priced at the Medicare fee schedule for the whole panel; which plans hold the practice's members, and their terms for these codes, is the second thing to confirm after the chart count.

The Operating Model

One Panel, One Coordinated Program

A named service line with its own P&L and scorecard, following the multi-chronic Medicare patient the practice already knows, inside Practice Fusion. The panel runs on RPM and CCM, with transitional care at every hospital discharge the offices learn of. Valley Clinics owns the program, its patients, its protocols and its revenue; CoachCare is the engine underneath it.

The Stack: RPM + CCM + TCM
  • CCM Monthly chronic care management for the Medicare patients carrying two or more chronic conditions, which on this panel is most of them. The longitudinal wrapper, and the program that carries the larger share of the forecast.
  • RPM Blood pressure cuff and scale for the hypertension, diabetes and heart-failure cohorts. The continuous early-warning and titration layer between the thirty-minute visits, and the program that keeps patients engaged with their care plan.
  • TCM Transitional Care Management (99495 / 99496) for every panel patient discharged from a hospital or observation stay at either of the region's health systems. The 2-business-day contact and the 7- or 14-day visit are the practice's to bill; CoachCare's care team makes the first call. Not in the forecast below.
The Engine, the Staffing, and What Comes Next
  • Engine Enrollment outreach, cellular devices, 24/7 alert triage, nurse follow-up, documentation and billing-ready claims, operated by CoachCare and governed by the practice's clinicians.
  • Staffing Enrollment outreach, care managers and device logistics are CoachCare's payroll, not the practice's. Embedded in the fee, never deducted from practice margin. Care managers carry about 160 patients each, roughly half the industry norm.
  • Behavioral health The practice already integrates counseling with primary care. Depression appears in 28% of the Medicare panel's claims, and the monthly CCM touch is where a PHQ-9 gets repeated and a warm handoff gets made. Behavioral health integration billing is an adjacency to scope once the program is running, not a figure on this page.
  • APCM Advanced Primary Care Management (G0556–G0558) requires value-model participation the practice already holds. It is named here as the next lever, with zero dollars attached, because the CCM-versus-APCM mix is a decision to make on real enrollment data and on whatever arrangement follows REACH in 2027.
The ownership rule: this is the practice's service line. CoachCare supplies the staff, the devices, the platform and the billing preparation; the clinicians set the protocols and make every clinical decision, and the claims go out under Valley Clinics. Nothing about the arrangement changes who practices medicine, and nothing about it changes who owns the practice.

The CY2026 Billing Stack, at Oregon Rates

ServiceCodesCY2026, Oregon localityUse across the panel
Chronic care management99490 · 99439$65.32 + $49.84 add'lThe longitudinal wrapper; two or more chronic conditions
RPM setup and device supply99453 · 99454 · 99445 (new)$21.43 setup · $51.80/moHypertension, diabetes and heart-failure cohorts; 99445 opens 2–15-day windows
RPM treatment management99457 · 99458 · 99470 (new)$51.25 + $40.94 add'l · $25.79Monthly review, titration, escalation
Transitional care management99495 · 99496Per dischargeEvery hospital or observation discharge the offices learn of; not in the forecast below
Advanced primary care managementG0556 · G0557 · G0558$16.14 · $53.17 · $115.82/moNamed as the next lever; not in any figure on this page

Rates are the CY2026 Physician Fee Schedule non-facility amounts for ZIP 97330 (Noridian, Oregon locality 99, which covers all three offices), the basis the Value Analysis below is priced on.

In the System You Already Use

Built Into the Practice Fusion Workflow

Practice Fusion is a certified cloud EHR with a standard FHIR patient-data API, a patient portal and electronic prescribing. CoachCare integrates over those interfaces: eligible-patient flags and referral orders leave the chart, and monitored vitals, care documentation, enrollment status and billing-ready claims come back into it. The integration is priced in the forecast as a custom interface, scoped in a workshop with the practice's administrator and billing lead, and typically runs about four to six weeks alongside onboarding.

Practice Fusion The practice's EHR and billing One chart per patient FHIR patient-data API Patient portal e-Prescribing and labs In-house billing team CoachCare Remote care platform + care team Cellular BP cuffs & scales 24/7 monitoring Care managers, ~160:1 Enrollment team Billing engine FROM THE PRACTICE Eligible-patient flags and referral orders Patient, conditions, encounters, observations over FHIR BACK TO THE PRACTICE Monitored vitals and alert dispositions Care summary and compliance documentation Real-time enrollment status Claims, billing-ready, every patient, every month Clinicians stay in the chart they use today; the program lives alongside it

4–6 weeks

typical integration window for a certified FHIR EHR, run in parallel with onboarding, training and care-team assignment.

Like a lab order

a clinician flags an eligible patient and submits the referral from inside Practice Fusion; CoachCare picks it up, ships the device and reaches the patient.

Your billing team

claims arrive billing-ready in the workflow the practice's own billing department already runs. No PDFs, no re-keying.

Clinical Governance & Escalation

Every Reading Runs Through One Escalation Engine

The Value Analysis shows the program pays. This is how it stays safe. Every blood pressure, weight or glucose reading and every CCM check-in routes through the same protocol, so the practice sees signal rather than noise, and the clinicians keep clinical control.

Reading arrivesCellular device transmits; the value is checked against the patient's individual thresholds.
Critical value?Escalates immediately, regardless of symptoms. Everything else goes to a retake and a symptom check first.
Trend defined objectivelyThree readings at least an hour apart for blood pressure or glucose, or three inside seven days for heart rate.
Unreachable patientVoicemail plus scheduled callback; a critical value or a confirmed trend escalates anyway.
DocumentedVital, findings, method, contact, outcome and follow-up, written to the chart every time.
Emergent

911 with the patient on the line

Chest pain, new shortness of breath, stroke signs, syncope, worst-ever headache, sudden swelling. CoachCare's urgent and emergent policy supersedes any client-specific preference. If the patient refuses, the office is notified; otherwise CoachCare activates 911.

Non-critical

To a named practice team member

Out-of-range but not emergent findings route to the clinician or medical assistant each office designates, with the readings, the symptom check and the recommended next step attached.

Stable, resolved

FYI in the record

A retake that lands in range and a symptom check that is clean closes the loop with a chart note and nothing else. The clinician's inbox is reserved for what needs a decision.

Continuity

Re-escalation on a fixed cadence

An unreachable patient is re-attempted on a schedule, the practice is notified at every decision point, and a patient who stops transmitting is worked before a billing month is lost.

The Post-Discharge Cadence

Any emergency room visit or hospitalization in the last 60 days triggers three touches inside two weeks. For a practice whose patients are admitted at the two regional health systems and come back to their own primary care home afterwards, that trigger is the discharge summary and the patient's own call. When the patient was admitted it is also the TCM episode: contact within two business days, the visit within 7 or 14 days. That cadence is where the modeled 45 avoided hospitalizations over 24 months come from, and under a full-risk ACO arrangement each one is total-cost-of-care arithmetic as well as a patient kept home.

Day 1–2

Reach the patient, reconcile medications against the discharge instructions, confirm the device is transmitting.

Day 5–8

Symptom and reading review, barriers to the plan, follow-up appointment confirmed with the office.

Day 12–14

Close the episode or extend it; anything trending is escalated through the engine above.

CoachCare Value Analysis · Modeled for Valley Clinics

The Value Analysis

A 24-month forecast for the RPM + CCM stack: a 1,800-patient Medicare panel across the three offices with 1,440 in scope for Year 1, 9 referring clinicians plus CoachCare's enrollment outreach, Oregon locality rates, and the Practice Fusion integration. Shared-savings distributions, TCM and APCM are not in these numbers.

Active Program Enrollments by Program

Monthly active enrollments (services, not patients): clinician referrals at 8/clinician/month with 80% acceptance, CoachCare-run enrollment outreach at 80/month, telephonic outreach, net of discharges. RPM reaches its ceiling in month 7 and CCM in month 7.

Monthly Economics: Reimbursement, Fees, Net to the Practice

Net reimbursement after denials and coinsurance bad debt versus CoachCare fees. Month 1 is −$4,783 after the one-time setup and integration charges; net to the practice is positive from month 2 and reaches $28,806 a month once both programs are full.

24-Month Net Reimbursement Mix

$1.38M across the RPM + CCM stack. CCM carries the larger share, which is what a multi-chronic primary care panel should produce.

The Financial Summary

ProgramNet reimbursementCoachCare feesNet to practice
RPM: devices, data and management$658,449$386,603$271,846
CCM: chronic care management$725,196$378,491$346,705
Implementation, Practice Fusion integration and outreach$31,755−$31,755
24-month total$1,383,644$796,848$586,796
Enrollment outreach, care management and device logistics are CoachCare's expense: embedded in the fee, never a separate charge to the practice and never deducted from its margin.

24-month practice margin: 42.4% of net reimbursement (Year 1 41.4%, Year 2 43.2%).

Year 1 is $241,126 net to the practice on $582,623 of net reimbursement; Year 2 is $345,670 on $801,022. Month 1 is −$4,783; every month after month 2 is positive.

Scenario Explorer: Build Your Own Forecast

Adjust the assumptions and watch the 24-month forecast recompute live. The Medicare chart count across the three offices is the first thing to plug in. The in-scope slider stops at about 1.4 times the modeled cohort, because the eligibility rates behind it describe a primary care panel, not the whole population.
24-mo net reimbursement
$1.38M
24-mo net to the practice
$587K
Unique patients at month 24
425
Program enrollments at month 24
652
Hospitalizations avoided
~45
26,291

Billed Claims / Units

Recurring professional-fee volume over 24 months, generated inside Practice Fusion.

71,653

Physiologic Readings

Blood pressure and weight, a continuous picture of the hypertension and diabetes cohorts between visits.

~45

Hospitalizations Avoided

About $682K in acute-care cost that never gets spent, at $15,000 per admission. Inside a full-risk ACO, that is total-cost-of-care arithmetic.

5.6

FTE-Years Absorbed

About 11,739 care-team hours of monitoring, outreach and documentation carried by the service line, not by the offices' medical assistants and front desks.

The Binding Constraint

Both Programs Fill Their Eligible Pool Inside Seven Months

RPM reaches its ceiling of 328 enrollments in month 7 and CCM its ceiling of 324 in month 7. From there the census holds at 652 active enrollments, 425 unique patients, for the rest of the 24 months. The constraint on this forecast is the size of the eligible Medicare panel, not outreach capacity: a second enrollment specialist reaches the same ceilings sooner and adds $67,284 over 24 months, and it cannot raise them. What raises them is the chart count and the eligibility definition, which is why the working session starts there.

Corvallis
Four clinicians · Benton County
~49% Medicare Advantage
Albany
Two clinicians · Linn County
~61% Medicare Advantage
Salem
Three clinicians · Marion County
~65% Medicare Advantage
ProgramEnrollment ceilingHow it is definedReached
RPM3281,440 in scope × 65% eligible × 35% acceptanceMonth 7
CCM3241,440 in scope × 75% eligible × 30% acceptanceMonth 7
At month 24652Active program enrollments = 425 unique patients

Eligibility is set for an adult primary care Medicare panel. Every point of eligibility or acceptance the practice's own chart data supports beyond these raises the ceiling, and the forecast, directly. On a panel where hypertension runs above 70% and depression near 30%, there is room.

Three levers

What Moves the Forecast

The first lever is the chart count. The panel behind this page is sized from the practice's own Medicare claims and the Medicare Advantage share of its three counties; a chart pull that shows more Medicare patients than that moves every figure on this page in proportion, and the Scenario Explorer is the tool for reading it off. The second is the eligibility definition: the share of the panel with a qualifying condition, which on this claims profile is conservative. The third is acceptance, which is where a practice with thirty-minute visits and patients who chose an independent clinic on purpose has an advantage the model does not credit.

Verified eligible · not yet modeled

APCM: The Next Lever

Advanced Primary Care Management (G0556–G0558) is Medicare's bundled monthly payment for the panel this program manages, and its value-model requirement is one the practice already meets through its ACO participation. It carries zero dollars on this page. Once real enrollment data exists, and once the arrangement that follows REACH in 2027 is known, the CCM-versus-APCM mix is the first design decision to make together.

Implementation

Integrate Once.
Enrolling by Day 60.

CoachCare operates as the service line's engine while the practice's clinicians govern protocols and every clinical decision. Full-service delivery means launch needs no new headcount; the Practice Fusion integration runs in parallel with onboarding, and the first enrollments follow the first referral orders from the Corvallis office.

The first 90 days, modeled: 42 active program enrollments by month 1, 111 by month 2, 206 by month 3, led by the CCM wave across the multi-chronic panel and the hypertension RPM cohort.
Weeks 0–6

Integrate and Charter

Integration workshop with the administrator and billing lead, FHIR connection built and tested; named program lead; P&L and scorecard; billing configuration with the practice's billing department; protocol sign-off for the hypertension, diabetes and kidney pathways; the ACO's care-management reporting aligned so the same touch counts on both ledgers.

Weeks 6–12

Launch the Corvallis Cohorts

CCM across the two-plus-condition panel and RPM for the hypertension and diabetes cohorts at the Corvallis office; CoachCare's enrollment outreach working the schedule alongside the medical assistants; TCM and the post-discharge cadence live from day one.

Months 3–7

Add Albany and Salem, Reach the Ceilings

The Albany and Salem offices switched on with the same protocols; RPM reaches its modeled ceiling in month 7 and CCM in month 7; monthly scorecard to the owners.

Months 7–24

Widen the Definition

Re-validate eligibility against chart data, decide the CCM-versus-APCM mix once the 2027 ACO arrangement is known, scope behavioral health integration billing, and align the program's documentation with whatever quality and cost measures that arrangement carries.

Policy Watch · CMS-1848-P

2027 Proposed Rule Insights

CMS has proposed cutting the remote-monitoring device-supply codes for CY2027. The proposals are narrower than the headline. Here is what they do to the forecast on this page, priced at the Oregon locality amounts the forecast runs on rather than national averages.

01

What is actually in scope

The proposals reach the remote-monitoring family only. Chronic care management is not in them, and on this forecast CCM carries $725,196 of the $1,383,644 in 24-month net reimbursement. Its own amounts move by about two points, so $15,070 of the $78,795 total sits outside the remote-monitoring arm.

02

How CoachCare is preparing

Two contingencies are already in build. An unbundled arrangement, with the software platform, device logistics and program enablement priced separately, and an MSO-style arrangement in which CoachCare manages the staffing while the practice owns the clinical program and the billing. Whichever way the final rule lands, the program does not have to be rebuilt.

03

Where this is heading

CMS's ACCESS Model points at the destination: remote care paid as a risk-based per-member-per-month amount, with half of each payment withheld and reconciled against outcome attainment. Fee-for-service code cuts and that shift are the same policy argument. Pay for results rather than for device-months. A practice already inside a full-risk ACO arrangement is on the right side of that argument.

What it takes off this forecast

Three numbers, each smaller than the last, because each one sits on a larger base. Both bars are drawn on one shared dollar scale, so the colour can be compared directly across them.

1
−20.6% on device supply, the headline code and the one the proposals cut hardest (99454, $51.80 → $41.12 at the Oregon amount).
2
−9.7% on the remote-monitoring arm, because device supply is only 32% of what this panel's own billing mix puts through that program.
3
−5.7% on the whole service line, because remote monitoring is 48% of it and chronic care management moves only −2.1%.
Remote monitoring alone
−9.7%$594,724 of $658,449
The whole service line
−5.7%$1,304,849 of $1,383,644

24-month net reimbursement, CY2026 final versus CY2027 proposed, every code repriced at Noridian Oregon locality 99 amounts, non-facility, on this panel's own billing mix. Enrollment, acceptance and mix held constant. This is the rate change alone.

The code families, side by side

National non-facility amounts from the proposed rule's Addendum B, so the movement can be read without a locality in the way. The repricing above uses Oregon amounts; the two bases do not reconcile to the dollar, by design.

In scope: remote monitoring
CodeWhat it pays forCY2026CY2027Change
99453Setup and patient education$21.71$20.03−7.7%
99445Device supply, 2–15 days$52.11$41.38−20.6%
99454Device supply, 16–30 days$52.11$41.38−20.6%
99457Treatment management, first 20 minutes$51.77$49.59−4.2%
99458Treatment management, each additional 20 minutes$41.42$40.39−2.5%
99470Treatment management, first 10 minutes$26.05$20.69−20.6%
Not in scope: care management
99490Chronic care management, first 20 minutes$66.13$64.04−3.2%
99439Chronic care management, each additional 20 minutes$50.44$49.92−1.0%
G0556Advanced primary care management, level 1$16.37$16.09−1.7%
G0557Advanced primary care management, level 2$53.78$53.20−1.1%
G0558Advanced primary care management, level 3$117.24$116.91−0.3%

The device-supply and short-treatment codes are held to a one-year maximum reduction by section 1848(c)(7) of the Act, which phases any decrease of 20 percent or more over two years. CY2027 is the capped year; the remainder of the crosswalk lands no earlier than CY2028.

None of this is final

The comment period on CMS-1848-P closed on September 14, 2026. The final rule publishes in early November 2026 and takes effect January 1, 2027. CoachCare led advocacy on the remote-monitoring provisions and will rerun this forecast against the final rates the week they publish.

About CoachCare

The Experience to Get It Right

The service line on this page runs on infrastructure already proven at national scale.

500,000+

Patients Managed

Over 400 managed conditions for 500,000+ patients.

10,000+

Clinicians on the Platform

Providers running remote care programs day to day.

1,000+

Implementations

Programs stood up and running in market.

5M+

Claims Generated

Care-plan coding and billing behind more than 5 million claims.

100M+

Vitals Recorded

Over 100 million vitals recorded; 4 million+ care actions enabled.

Why CoachCare for Valley Clinics

Built for the Way an Independent Practice Runs

Six reasons this partnership fits Valley Clinics specifically, not remote care in general.

Practice Fusion

We integrate with the EHR you already run

CoachCare runs bi-directional integrations with the major certified EHRs and connects to a certified FHIR endpoint the same way. Eligibility flags and orders leave Practice Fusion, vitals, documentation and billing-ready claims come back into it. No second system for clinicians, no re-keying for the billing department, and no pressure to change platforms.

Full service

The model that runs without hiring

Enrollment outreach, care managers at about 160 patients each, device logistics, 24/7 alert triage and billing preparation are CoachCare's payroll. A practice that is already recruiting for a therapist and a Salem clinician does not add a care-management hiring cycle on top; the program arrives staffed, at a 42.4% margin.

Full-risk ACO

The work your ACO arrangement already rewards

Fewer ED visits and admissions among aligned patients are what a Global-option ACO is paid on. The monthly touches that generate care-management revenue are the same touches that produce them, and the documented care plan is what holds alignment. One program, both ledgers, with the fee-for-service margin funding it while the shared-savings benefit accrues.

Independence

Revenue that belongs to the practice

A recurring service line with its own margin is the alternative to selling the practice to fund the next hire. The revenue on this page is billed under Valley Clinics, governed by its clinicians and owned by its owners. CoachCare supplies staff, devices, platform and billing preparation under that governance, which is the arrangement an independent practice needs.

Governance

Your clinicians stay in charge

The clinicians set the protocols, sign the care plans and make every clinical decision; critical readings escalate through one engine whose urgent policy supersedes any preference; and every discharge the offices learn of becomes a TCM episode with the first call already made.

Aligned

No lock-in, no capital, paid as you enroll

Fees are per active patient per month; there is no capital outlay and no payroll ramp. If the census does not build, CoachCare does not get paid, which is why the plan is measured twice before it goes to paper. The forecast, the Disclosures and the workbook behind this page are yours to keep either way.

The ask: a working session with the owners and the practice administrator to validate the Medicare panel against a chart count by office, confirm the Practice Fusion interface and the ACO's care-management reporting, and set the go-live for the Corvallis cohorts.